GENERAL TERMS AND CONDITIONS
OF USE OF THE MISTER SUSHI APPLICATION
1. INTRODUCTORY PROVISIONS AND DEFINITIONS
1.1. These General Terms and Conditions (hereinafter referred to as the “Terms”) are issued by VEGA GROUP, s. r. o., Company ID No.: 48 291 757, with its registered office at Svätoplukova 5, Bratislava (hereinafter referred to as the “Operator”).
1.2. These Terms govern the mutual rights and obligations between the Operator, the User and the Partner arising from the operation and use of the Mister Sushi Application, as well as other rights and obligations of Users when using the services provided in connection with the Mister Sushi Application, in particular:
• a) the mutual rights and obligations between the Operator and the User that arise when accessing and using the Mister Sushi Application and that result from the use of the Mister Sushi Application services and the user account;
• b) the mutual rights and obligations relating to purchase contracts negotiated in respect of Products, or other contracts (for example, contracts relating to delivery services), the conclusion of which is mediated by the Operator through the Mister Sushi Applications, whereby these Terms form an integral part of the purchase (or other) contract concluded between the Partner and the User.
1.3. Unless the context indicates otherwise, the following words and expressions used in these Terms have the following meanings:
1.3.1. “Mister Sushi Application” means the technical solution, or computer program or application named Mister Sushi, the main purpose and function of which is to enable Users to view, order and purchase Products of the Operator’s Partners and to mediate the conclusion of a purchase contract concerning the relevant Products with the given Partner, or to mediate delivery services, as well as to make reservations at Partners’ premises, manage marketing for Partners and provide mediation.
1.3.2. “Copyright Act” means Act No. 185/2015 Coll., the Copyright Act, as amended.
1.3.3. “Partner” means the operator of a restaurant or another establishment providing catering services, or another partner (a natural person entrepreneur or legal entity) whose Products are offered and sold through the Mister Sushi Application. The Partner is: VEGA GROUP, s. r. o.
1.3.4. “Terms” means these Terms and Conditions for the use of the Mister Sushi Application.
1.3.5. “Products” means the products and services of the Partner offered and sold by the Partner through the Mister Sushi Applications to Users for the purpose of direct and immediate consumption.
1.3.6. “Operator” means the company defined in Article 1.1 of these Terms.
1.3.7. “Civil Code” means Act No. 40/1964 Coll., the Civil Code, as amended.
1.3.8. “User” means a natural or legal person concluding a purchase contract concerning a Product with the Partner through the Mister Sushi Application.
1.3.9. “Consumer Protection Act” means Act No. 108/2024 Coll. on Consumer Protection and on amendments and supplements to certain acts.
1.4. The User declares and expressly confirms that, before starting to use the services of the Mister Sushi Application, the User has carefully read these Terms, fully understood them, agrees with them and undertakes to comply with them. The User further declares and warrants that the User has legal capacity (in particular with regard to age) or is represented by the User’s legal representative.
2. BASIC PRINCIPLES OF THE OPERATION OF THE Mister Sushi Application
2.1. The Operator mediates Partners’ offers for the sale of Products to Users through the Mister Sushi Application, thereby enabling Partners and Users to be connected. Through the Mister Sushi Application, the Operator also provides both Partners and Users with a place where purchase contracts relating to Products (or contracts concerning delivery services) are concluded, including a place enabling communication and the handling of any complaints. The Operator also enables Users, for example, to reserve seats at Partners’ premises through the Mister Sushi Application and to make payments for Products using QR codes. In connection with the mediation services provided by the Operator for the purpose of concluding a purchase contract, the Operator charges the User a fee (service fee).
2.2. To access and use the Mister Sushi Application, the User needs an internet connection, a computer, mobile device or another device with a web browser. The functions and features available through the Mister Sushi Application may vary depending on the device. Compatibility may change from time to time.
2.3. The Operator is neither the buyer nor the seller of the Products, but only the provider of solutions that facilitate the conclusion of purchase contracts concerning the Products; similarly, the Operator only mediates the conclusion of contracts for delivery or other services. A purchase contract concerning the Products is concluded exclusively between the User as buyer and the Partner as seller, and the Operator is not a party to such purchase contract. Similarly, the Operator is not a contracting party to the contract for the provision of delivery or other services. In this connection, the Operator is not liable for the quality or origin of the Products and is likewise not liable for payment for or delivery of the Products.
2.4. Responsibility for offering and selling Products, handling complaints of Users as buyers, or resolving other issues arising from or in connection with purchase contracts concluded between the User as buyer and the Partner as seller is borne by the specific Partner as seller with whom the User as buyer concluded the contract. The Partner is responsible for complying with all requirements applicable to a seller of Products. The Partner may introduce additional terms that supplement these Terms and that will govern the sale of Products to the User. Each Partner is an entrepreneur according to the declaration submitted to the Operator.
2.5. Since the Operator provides a place for negotiating and carrying out transactions between the User and the Partner, the Operator undertakes to provide the User and the Partner with the necessary cooperation if the Operator’s activity or conduct can help resolve matters between the User and the Partner in connection with the purchase of Products through the Mister Sushi Application.
2.6. The Operator does not verify and is not responsible for the trustworthiness or reliability of Users or Partners. The Operator is not responsible for the timeliness, accuracy or factual correctness of information published in the Mister Sushi Application for the User and the Partner, provided that the Operator has no actual knowledge of illegal activity or illegal information and, as regards claims for damages, is not aware of facts or circumstances from which illegal activity or illegal information is apparent; upon becoming aware of such information, the Operator acts promptly to remove or disable access to the illegal information.
2.7. The User may enter the Mister Sushi Application in several ways, including by scanning a QR code at the Partner’s establishment or by clicking the relevant button on the Partner’s website. If the User enters the Mister Sushi Application through the QR code of a specific Partner or through the relevant button on the website of a specific Partner, the User will be shown the Product offer of that specific Partner.
2.8. The Operator is entitled to involve a subcontractor in the performance of these Terms.
3. REGISTRATION AND USER ACCOUNT
3.1. Based on the registration of Users carried out in the Mister Sushi Application, the User may access the User’s user account and may order Products from it. The User may also order Products without registration.
3.2. If the User creates a user account, the User is obliged to provide all required data correctly and truthfully. The User undertakes to keep the data stated in the User’s user account up to date and accurate and, if such data changes, to update the changed data without undue delay.
3.3. Access to the user account is secured by a username and password. The User is obliged to maintain confidentiality regarding the information necessary to access the User’s user account and is obliged to prevent third parties from accessing the User’s user account. To the extent permitted by applicable law, the User undertakes to accept responsibility for all activities that occur on the User’s account or under the User’s password. The User should take all steps necessary to keep the User’s password confidential and secure and, if the User has reason to believe that any other person knows the User’s password, or if the User’s password is being used (or is likely to be used) without authorization, the User should inform the Operator of this fact without delay and ensure timely invalidation or replacement of potentially or actually compromised access credentials. Neither the Operator nor the Partner bears liability for any misuse of the user account by third parties.
3.4. The User has access to the User’s data in the Mister Sushi Application in the relevant section, where the User may edit it. The Personal Data Processing Policy is available in the Mister Sushi Application in the section relating to personal data protection.
3.5. The User is prohibited from using any service of the Mister Sushi Application in a manner that has or could have the effect of interrupting, damaging or impairing the quality of any service of the Mister Sushi Application or access to it.
3.6. The User acknowledges that the Mister Sushi Application or the user account may not be available at all or continuously in the event of necessary maintenance of the Operator’s hardware and software equipment, or necessary maintenance of the hardware and software equipment of third parties. Maintenance must not last longer than 24 hours and must not be performed more frequently than once a week.
3.7. If the User materially breaches these Terms, materially breaches applicable law, or fails to pay any amount due, the User’s access to the services of the Mister Sushi Application may be suspended or permanently terminated with a 14-day notice period. A material breach means a breach of which the party breaching the contract knew or should have known that the other party would not have concluded the contract if it had foreseen such breach.
3.8. These Terms are concluded for an indefinite period. The User may terminate the Terms, to the extent concerning the provision of the Mister Sushi Application, at any time without giving a reason with immediate effect by deleting the User’s user account. Each party then also has the right to terminate these Terms with a notice period of 30 days.
4. PRESENTATION OF PRODUCTS
4.1. The offer and presentation of Products placed in the Mister Sushi Application contains the designation of the Product and its price, as well as data and information about the specific Partner and the price for packaging and delivery of the Product. The presentation of Products may also include a more detailed description of the Product, its characteristics, sizes, availability and, where applicable, a photographic representation of the Product.
4.2. The User acknowledges that all presentation of Products placed in the catalogue of the Mister Sushi Application constitutes an invitation for Users to submit offers, and the Partner as seller is not obliged to conclude a purchase contract concerning these Products with the User.
4.3. The Mister Sushi Application is not an online store and the Partner is exclusively responsible for the correctness of data provided by Partners, including prices, descriptions, availability, sizes and the accuracy of the Product depiction. All information about the Product is provided exclusively by the Partner as the seller of the specific Product.
4.4. The User further acknowledges that Products offered by the Partner through the Mister Sushi Application may contain allergens. For more detailed information regarding allergens contained in specific Products, Users may contact the relevant Partner at the address of the Partner’s establishment, at the Partner’s registered office or place of business, or through the contact details provided for the Partner on the Partner’s user profile, website or in the Mister Sushi Application. The Partner will provide information about the exact composition of each Product.
5. CONCLUSION OF THE PURCHASE CONTRACT
5.1. The User may order Products from the Partner in the following ways:
a) in the case of registration in the Mister Sushi Application: through the User’s user account;
b) without registration in the Mister Sushi Application: by completing the order form.
5.2. When placing an order, the User selects the Product and the number of units of that Product. At all times before the User sends the order in a binding manner by clicking the “Send” order button, the User may check and change the data already entered and return to previous steps of the order. At the same time, at any stage of ordering the Product, the User may interrupt the performance of the steps described above, leave the Mister Sushi Application in which the Product order is being placed, and thereby cancel the Product ordering process.
5.3. The User’s order becomes binding only at the moment it is sent by clicking the “Order and Pay” button.
5.4. A valid order requires:
a) completion of all mandatory data in the order form, and at the same time
b) confirmation by the User that the User has become familiar with these Terms and the Personal Data Processing Policy.
5.5. By sending the order, the User confirms that the Partner, within the presentation of the Product or, as applicable, on the Partner’s website and in these Terms, has provided the User with all mandatory information and notices pursuant to Act No. 108/2024 Coll. on Consumer Protection.
5.6. As soon as the Partner receives the order from the User, the Partner sends the User confirmation of receipt of the order to the e-mail address entered by the User in the order form when ordering. The purchase contract between the User and the Partner is concluded by the Partner’s acceptance of the order, irrespective of the fact that, in the case of payment in advance, the purchase contract is conditional upon payment pursuant to clause 6.3.2 of these Terms.
5.7. After confirmation, the User’s order is archived as a concluded purchase contract between the User as buyer and the Partner as seller for the purpose of performance and further record-keeping. At the same time, it is accessible to the User after logging into the User’s user account.
5.8. After the order has been accepted by the Partner, the User is entitled to cancel such order without giving a reason only by agreement with the Partner.
5.9. In the case of the provision of a service, the consumer has the right to withdraw from a distance contract or from a contract concluded away from the trader’s business premises within 14 days from the conclusion of the contract in accordance with Section 20 of Act No. 108/2024 Coll. The consumer may withdraw from the contract by an unequivocal declaration addressed to the Operator, for example by sending an e-mail to: info@mrsushi.sk.
5.10. Model withdrawal form:
Address: Mister Sushi ul. Mýtna 42, Bratislava
To: info@mrsushi.sk
I hereby withdraw from the provision of the Mister Sushi Application service.
date of conclusion [date of conclusion]
[consumer’s first name and surname]
[consumer’s address]
[date and, where applicable, signature]
5.11. Among other cases, the consumer may not withdraw from a contract for the provision of services if the services have been provided in full and the consumer expressly agreed to their provision.
5.12. Given that the subject of the purchase is goods subject to rapid deterioration in quality or perishability within the meaning of Section 19(1)(d) of Act No. 108/2024 Coll., the User is not entitled to withdraw from the purchase contract (even though it is a contract concluded at a distance). However, the User is entitled to withdraw from the purchase contract concluded with the Partner concerning the Products in accordance with the Civil Code if the Partner has breached the Partner’s obligations under the purchase contract (liability for defects).
5.13. The User expressly agrees to the use of means of distance communication when concluding the purchase contract. Costs incurred by the User when using means of distance communication in connection with concluding the purchase contract (internet connection costs, telephone call costs) do not differ from the basic rate and are borne by the User.
6. PURCHASE PRICE AND PAYMENT METHODS
In the Mister Sushi Application, the purchase prices of Products are stated inclusive of VAT. The costs of delivery and packaging of Products may vary depending on the selected method of delivery and payment of the purchase price.
6.2. The purchase price (total price) also includes the Operator’s service fee for mediating the contract between the Partner and the User. The User is informed in detail about the total price before concluding the contract.
6.3. Depending on the User’s choice and depending on whether the given method is currently available to the User in the Mister Sushi Application, payment of the purchase price for the ordered Product by the User may be made using the following payment methods:
a) payment in advance before delivery and acceptance of the Product by the User: cashless online payment by payment card via a payment gateway;
b) payment upon acceptance of the Product by the User: (i) cash payment or (ii) cashless payment by payment card at the Partner upon acceptance of the Product.
6.4. In the case of payment in advance before delivery and acceptance of the Product by the User, the following rules apply:
a) The User will be redirected to the relevant third-party payment server, where the User will fill in all data necessary to send the payment.
b) The User acknowledges that the Partner is not obliged to accept the User’s order or to deliver the ordered Product to the User before the purchase price (or deposit) for the ordered Product has been paid by the User.
c) The User further acknowledges that the payment gateway is operated by an external payment provider engaged by the Partner.
7. METHODS OF DELIVERY
7.1. Depending on the User’s choice and depending on whether the given delivery method is currently available to the User in the Mister Sushi Application, delivery of the ordered Product may be carried out in the following ways:
a) personal pickup by the User at the User’s own expense at the Partner’s establishment;
b) delivery by the Partner to the place at the Partner’s establishment (to the table) stated by the User in the order (by scanning the QR code on the table at the Partner’s establishment);
c) delivery to the place stated by the User in the order as the place of delivery, by the Partner or using a delivery service (transport costs may in such case be charged to the User according to the amounts stated in the Mister Sushi Application).
7.2. In the case of personal pickup of Products at the Partner’s establishment, the following rules apply:
7.2.1. The User will receive an electronic notification as soon as the Products are ready for pickup at the selected Partner establishment. The User will personally pick up the ordered Products at the selected Partner establishment at the User’s own expense. The User acknowledges that the Partner or the Operator may set conditions for verifying the User’s identity when picking up the ordered Products.
7.2.2. The User is obliged to pick up the Products at the selected Partner establishment within the time limit specified in the notification, but always no later than by the end of the opening hours of the relevant Partner establishment. The time limit for pickup of the Product begins to run at the moment when the Partner sends the User notification that the Product is ready for pickup.
7.2.3. If the ordered Product is not picked up by the User at the relevant Partner establishment within the specified time limit, the Partner may, without prior notice, cancel the delivery of the Products or withdraw from the relevant purchase contract concerning the Products not picked up. At the same time, the Partner is entitled to charge the User the full price of the Products according to the order as a lump-sum reimbursement of the costs of preparing the Product.
7.2.4. If the User selected payment upon acceptance of the Product as the payment method and does not pick up the ordered Product at the Partner’s establishment within the specified time, the Operator is entitled, at the Operator’s own discretion, to suspend the use of the Mister Sushi Application in accordance with clause 3.7 of these Terms.
8. COPYRIGHT AND RELATED ARRANGEMENTS
8.1. The User acknowledges that the Mister Sushi Application is protected by the Copyright Act (Act No. 185/2015 Coll.) and other related regulations. All rights to the Mister Sushi Application, in particular copyrights to the content, including the page layout, graphics, photos, films, trademarks, logos and other content and elements, belong to the Operator or the Operator’s Partners.
8.2. It is prohibited to copy, modify or otherwise use the Mister Sushi Application or any part thereof without the Operator’s consent.
8.3. The User is granted only the right to use the Mister Sushi Application in accordance with the meaning and purpose set out in these Terms.
8.4. Without the Operator’s express prior written consent, the User must not, and must not allow any third party to: (a) decompile, disassemble or reverse engineer the Mister Sushi Application; (b) remove, modify or obscure any copyright or proprietary notices contained in the Mister Sushi Application; (c) use the Mister Sushi Application for the purpose of creating a similar or competing product or service; (d) obtain unauthorized access to the Mister Sushi Application (for example through another system or tool); (e) unlawfully interfere with or unlawfully use the software or other components forming the Mister Sushi Application and use it or its parts or software in a manner contrary to its intended purpose or objective; (f) use the Mister Sushi Application in a manner that is contrary to applicable law or infringes any third-party rights to privacy or intellectual property rights; (g) publish, send, upload or otherwise transmit through the Mister Sushi Application any data containing viruses, Trojan horses, worms, time bombs, corrupted files or other computer programs or procedures capable of damaging, harmfully disrupting, secretly intercepting or appropriating any systems; (h) transmit spam, chain messages or other unsolicited communications through the Mister Sushi Application; (i) disrupt the integrity or security of the Mister Sushi Application; or (j) take any steps that will or may impose an unreasonable or disproportionately large load on the Operator’s infrastructure and that could have a negative effect on the operation of the Mister Sushi Application.
8.5. The User further must not, without the Operator’s express prior written consent, extract and/or reuse parts of the content of any service of the Mister Sushi Application; in particular, the User is not entitled to use data mining, robots or other similar tools to obtain and collect data (whether once or repeatedly) for the purpose of reusing substantial parts of the content of any service provided by the Operator. Furthermore, the User must not create and/or publish the User’s own databases comprising substantial parts of any service provided by the Operator (for example, lists of Products and their prices in the Mister Sushi Application).
8.6. Users of the services of the Mister Sushi Application may publish their reviews, posts, comments, questions or answers or other content, including images, photographs, audio or video recordings (collectively referred to as “Content”), provided that such Content is not unlawful (for example, promotion of drugs, illegal gambling and unlawful arms trade, content contrary to good morals or to the principles or legitimate interests of the Operator (for example, endangering the security of the Mister Sushi Application or the internet, including a negative impact on the use of the Mister Sushi Application by other customers)), does not threaten public order (for example, by establishing, presenting, promoting, supporting or referring in any way to violence, threats, harassment, or by containing hateful materials, unethical or misleading content with regard to consumer protection laws of any country, including chains or pyramids), is not misleading, defamatory, offensive, threatening or pornographic, does not interfere with privacy, does not infringe intellectual property rights, is not inappropriate, and further provided that it does not contain political campaigns, commercial advertisements, spam, viruses and the like. The User must not use a false e-mail address, impersonate another person or entity, or otherwise mislead the Operator in connection with the origin of any Content. The Operator reserves the right to remove or edit Content that is contrary to these Terms.
8.7. The User declares that the User owns all rights connected with the content published by the User or is otherwise authorized to handle such content in this manner (i.e., the User is the author of such content or has the author’s consent to place the content within the Mister Sushi Application), and that the use of the content published by the User is not contrary to the Operator’s rules or recommendations.
8.8. Any content published by the User expresses solely the User’s opinions and does not express the opinions of the Operator.
8.9. The User is entitled to delete the User’s content at any time or change the settings so that the content is displayed only to persons to whom the User grants access (if the relevant function allows this). Deletion of a user account may be carried out exclusively through the mobile application. To permanently delete the User’s account, the User must go to the “Profile” section, select the “Delete account” option and confirm the User’s intention to delete the account. After confirmation, the company will process the deletion in accordance with applicable personal data protection laws. If the User wishes to request deletion of an account that was created or used through the website, the User must send a deletion request by contacting the company at the e-mail address stated in Article 5.10 of these Terms. The company will verify the request and subsequently proceed with deletion of the account.
8.10. If the User publishes any content in the Application in the sense described above, the User thereby grants the Operator the right to use, publish, make available, translate and modify, reproduce and use such content within the Operator’s advertising, marketing or promotional events or campaigns, throughout the world and for an unlimited period. This right is unlimited, non-exclusive and is not associated with any copyright remuneration. The User further grants the Operator the right to use the name used by the User in connection with such content.
8.11. The User undertakes to indemnify the Operator against all claims that third parties may assert against the Operator in connection with the content provided by the User.
8.12. If you believe that the publication of certain information within any service provided by the Operator has infringed your intellectual property rights, please notify the Operator in writing by e-mail sent to: info@mrsushi.sk.
9. OTHER RIGHTS AND OBLIGATIONS OF THE USER
9.1. The User is obliged to use the Mister Sushi Application in accordance with these Terms, comply with the applicable laws of the Slovak Republic, and act honestly and in accordance with good morals.
9.2. The User is obliged to behave in such a way that the good name and rights of the Operator are not damaged in any way. The User is obliged to act so that no damage to the property of the Operator or third parties occurs in connection with the use of the Mister Sushi Application.
9.3. If the User breaches the obligations set out in these Terms, including all their components, and the Operator incurs any damage or harm as a result of such conduct, the Operator is entitled to require the User to compensate such damage or harm, including lost profit.
9.4. In the event of unauthorized use of any part of the Mister Sushi Application without the Operator’s consent, the Operator is entitled to use all means to protect the Operator’s rights and legitimate interests in accordance with the Copyright Act, i.e., in particular the right to seek cessation of interference with copyright and removal of such interference, the right to compensation for damage and the surrender of unjust enrichment.
9.5. As a consumer, the User has the right to exercise rights arising from liability for defects (complaint) with the Partner in connection with the purchase contract (at the address of the Partner’s establishment, at the Partner’s registered office or place of business, or through the contact details provided for the Partner on the Partner’s user profile, website or in the Mister Sushi Application).
9.6. The rights and obligations between the Partner and the User concerning rights arising from liability for defects, including the Partner’s liability towards the User, are governed by the relevant generally binding legal regulations of the Slovak Republic (in particular the provisions of the Civil Code and the Consumer Protection Act), taking into account that the purchase concerns a Product subject to rapid deterioration in quality or perishability and intended for immediate consumption.
9.7. If the Mister Sushi Application has a defect (digital content/service), the User may request that it be remedied, unless this is impossible or disproportionately costly.
9.8. The User may request a reasonable discount or withdraw from the contract if:
• a) the Provider has not remedied the defect, or it is apparent from the Provider’s statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant difficulties for the User,
• b) the defect appears again after being remedied, or
• c) the defect constitutes a material breach of contract.
9.9. The User may not withdraw from the contract if the defect of the Mister Sushi Application is only insignificant.
9.10. If the User withdraws from the contract, the User shall refrain from using the digital content, including providing it to a third person.
9.11. Monetary amounts that the Provider is obliged to return to the User due to defective performance shall be returned by the Provider at the Provider’s own expense without undue delay, but no later than within 14 days from the day on which the User exercised the relevant right arising from defective performance with the Provider.
10. PERSONAL DATA PROTECTION
10.1. Users acknowledge that the Operator processes the personal data provided by them for the purpose of operating the Mister Sushi Application in accordance with legal regulations relating to the processing and protection of personal data, in particular Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection, as amended. Details concerning the processing of Users’ personal data are provided in the relevant section of the Mister Sushi Application.
10.2. Users are obliged to familiarize themselves with the Personal Data Processing Policy available in the relevant section of the Mister Sushi Application.
10.3. Users acknowledge that the Partner is an independent controller of personal data and has its own personal data processing terms.
11. COMPLAINTS AND NOTICES
11.1. Complaints relating to services, including notices of illegal activity or illegal content, may be sent to the e-mail address: info@mrsushi.sk.
11.2. A complaint or notice must contain the name, e-mail address, telephone number and an exact description of the irregularities, including the URL address and reasoning.
11.3. A complaint must be submitted within one month from the day on which the Service was provided incorrectly.
11.4. The Operator will assess complaints and notices within 30 days from the day of receipt.
11.5. The Operator will provide affected recipients of Services with a clear statement of reasons for any restriction of content or account in accordance with Regulation (EU) 2022/2065 (DSA).
11.6. In complex cases, the time limit may be extended to 45 days.
11.7. The Partner may appeal against the decision within 14 days to the e-mail address info@mrsushi.sk.
12. FINAL PROVISIONS
12.1. All arrangements between the Operator, the Partner and the User are governed by the laws of the Slovak Republic.
12.2. In the event of a court dispute between the Partner and the User, the court with local jurisdiction is the general court of the Partner according to Slovak procedural regulations. The User (consumer) may also file an action with the court according to the place of the User’s residence.
12.3. In the event of a consumer dispute that cannot be resolved by agreement, the consumer may submit a proposal for out-of-court dispute resolution to an alternative dispute resolution entity, namely the Slovak Trade Inspection (SOI), Bajkalská 21/A, 827 99 Bratislava, website: https://www.soi.sk/.
12.4. In the case of disputes with an international element, the consumer may contact the European Consumer Centre in the Slovak Republic, website: https://www.europskyspotrebitel.sk/. Online dispute resolution is possible through the ODR platform: https://ec.europa.eu/consumers/odr/.
12.5. Contact details of the Operator:
a) delivery address: ul. Mýtna 42, Bratislava
b) e-mail: info@mrsushi.sk
c) telephone: +421 915 738 539
12.6. The Operator designates the e-mail address info@mrsushi.sk as the single point of contact for communication with the Partner and public authorities.
12.7. The invalidity of any provision does not cause the invalidity of the entire Terms.
12.8. The Operator is entitled to amend the wording of the Terms unilaterally (changes in legislation, security, new services).
12.9. The Operator will announce a change to the Terms at least 14 days before the effective date. If the User does not agree with the change, the User has the right to cancel the User’s account.
12.10. If these Terms are prepared in several language versions, the Terms prepared in the Slovak language shall prevail in the event of any discrepancy.
12.11. These Terms become valid and effective on 1 June 2025.